IT’S OUR CUSTOMER
By Britt Damkjaer
Hardcover in color, in English, 408 pages.
Euro 64,- excl. VAT
Lead the way, and get more copies for your team and stakeholders to ensure a common knowledge and effort relevant for your CRM (change) journey
IT’S OUR CUSTOMER is the must-have reference book.
Whether you are implementing CRM and customer programs or undergoing a major digital transformation in your company, there is a need for strong leadership and a joint effort to succeed in anchoring new initiatives and collaborating intelligently and efficiently to create customer value.
The book guides you to lead your organization through change and pay attention to essential efforts that ensure a shared mindset and customer responsibility across teams that create more sales through better customer experiences – and, most importantly, make your employees thrive with it!
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Program for Q2 – 2021
on its way
I’m interviewed by Neil Benson, Customery, Australia on topics from my book.